Question 1

Spotern in a nutshell

Accepted Answer

﻿WHAT IS SPOTERN?Spotern is 3 main experiences : WATCH IT, GET IT :  Find a product or a place seen in movies, TV series, Youtube, TV programs or Instagram. YOU SEARCH, THEY FIND : Ask other users to find a product you have noticed by posting a WANTED. YOU SPOT, YOU EARN :  Create a spot or answer to others’ wanted and earn money.For further information, the start page give you additional details about those 3 features.Alright, but when do I really earn money ? No lie here! Spotern  will not make you the next Bill Gates… However, it may allow you to earn extra money while having fun.  When someone buys a product you have listed, if it is available on our partners’ websites, you will earn half the commission generated at each sale! Chilling on Netflix will finally make you wealthier.It’s a trap ! I am sure you have only a few parnters' websites...You are mistaken ! Spotern has already more than 150 000 partners and it is only the beginning. For example : Amazon, Asos, Ebay, Zalando, Aliexpress, Etsy, Topshop, Nike, Vide-dressing, Cdiscount…But also many specialized websites all around the world. You have 150 000 opportunities to make more money. But the website is still beta, so...nothing is working ?The website is totally functional. You can look for products, call upon the community creating wanted, create spots, and, above all, make your contributions grow gathering your commissions in your pot. We keep improving Spotern, hence your feedback on your experience is important for us and our community.Well, why are you still in beta version then ?Because we always want to improve your experience and being safe is better than being sorry.

Question 2

I’m interested, what should I do to contribute?

Accepted Answer

on spotern, you have two options
You take the blue pill… You will wake up being ignorant of all the possibilities offering by Spotern !  You will be limited to searching and buying your dream item… it's ok but well you could do better ! Because if you choose the red pill, you will discover Spotern’s wonderful world (Yeah, that’s right!). We will guide you through the burrow.Taking the red pill starts with a subscription on Spotern (via your email, Facebook or Google account).Then, you just have to complete your profile adding an avatar picture and a cover. The more your profile is complete, the more you will become attractive for the community, your seller/hunter credibility depends on it.From now on, you access it all: create your first spot, post a wanted or even better, answer to another user’s wanted !

Question 3

Perfect match, close match, replica, original, what’s all that?

Accepted Answer

Match point...

To help you find your wishes, Spotern classifies spots in 4 differents matches :   Perfect Match : The product sold matches perfectly with the product appearing in the scene.  Close Match : The product sold looks alike the product appearing in the scene.  Réplique : The product sold is the reproduction of a product appearing in the scene.  Original : The product sold is the exact one used by the production in the scene.

Question 4

Which kind of object can you list on Spotern?

Accepted Answer

Be the hunter, not the hunted...

On Spotern, you can spot anything that appears in movie, series, clip or TV program. These references are organized into 4 main categories : PRODUCTWeaponry, entertainement/art, beauty/perfume/make up, baby and childcare article, set, grocery, High-Tech, hygiene/health, toys, home goods/decoration, sport and hobbies, transportation, uncategorized. FASHIONAccessories, bags/leather goods, Costume/cosplay, Dresses/skirts, Glasses, hats/caps, jackets/coats, jewelry, pants/shorts/denim, shoes, sleepwear, Suits/ties, sweaters/cardigans/Swimsuit/tops/t-shirts, Underwear, Watches/clocks, Uncategorized  LOCATIONAirports/railway stations, attractions activities, cities, homes & mansions, Hotels, landmarks, restaurants / bars, shops, Uncategorized SERVICESAerospace, agribusiness, agriculture, distribution, energy, entertainment/Advertising/Media, Finance, Healthcare, High Tech, industry, startup, telecom, transportation, uncategorizedThere is only one limit, your ability to notice them !Spotern is not made to list goodies. For example, The thing movie’s poster can not be listed on Spotern. On the other hand, The thing movie’s poster seen in Stranger Things can be listed on Spotern. Get it?Spotern also allows you to consider your references according to 4 types of similarities. For further information...And now, game on!

Question 5

I would like to reach a user

Accepted Answer

The social networkIt is not possible, you must be confusing Spotern with a dating app…Seriously, many of you have been asking this new feature and we are developing a chat feature within the platform. You can enjoy the comments section during that time (just below a spot) :)Thank you for your patience and understanding !

Question 6

I would like to inform another user for errors or mistakes

Accepted Answer

Catch me if you can

Spelling error, bad match, wrong price, sold-out… Something is wrong with this spot! To get in touch with a user, click on the spot and above the scene picture, click on this icon   to notify the mistake.



By sending your message, the user will receive a notification. However, he will not be able to answer you. Many of you have been asking this evolution and we are developing a chat feature within the platform.

Question 7

I forgot my password

Accepted Answer

Memento
It may reassure you to know that your not the only one, it's a classic move! To solve the issue, click on “forgotten password” in the connection windows. Enter your email address to receive a new subscription link and then enter your new password.Be careful, you may receive the email in your spam box. Remember to check and put Spotern address in the desired senders.

Question 8

Do a Spotern app exist ?

Accepted Answer

Spotern, always with you !

Carry the Spotern Experience everywhere with you by downloading the Spotern Mobile App on the AppleStore and PlayStore.

Question 9

I did not found the item I was looking for…

Accepted Answer

Don't panic!
There is still hope! I f you did not find what you seek on Spotern, our community will find it for you!When you create a wanted, you launch a call to our users who will become hunters in order to help you. They will be in charge of browsing internet and finding the object of your desires.You might be surprised how quickly users will answer you!

Question 10

The product I  desire so much is out of stock!!

Accepted Answer

We GET YOU.

We have been through this ...We know what a difficult time it is.... How are we supposed to dress like Ariana Grande, right?Well, you can try to overcome this issue: Report to the user who created the spot that the product is no longer available.Create a wanted to invite the community to find it for you (again) and specify in the comments that you are looking for a reference available for sale! Then, you just have to wait a little bit longer before singing like Ariana!

Question 11

I did not receive the product ordered via Spotern yet

Accepted Answer

The POSTMAN always rings twice

Spotern does not sell an﻿y products directly nor it is in charge of delivering them. Our mission is putting you in touch with e-shop that have products for sale.To get any informatio﻿n on your delivery, you must therefore contact directly the e-shop on which you purchase the product referenced on Spotern, the one behind the "buy" button!

Question 12

The price indicated on Spotern is not the same on the e-shop

Accepted Answer

49 cents

The product's price is filled out by the user when he creates his spot on Spotern. It may happen that the price has changed since he created it. In that case, you can report any change to the user so that he can carry out the new price.

Question 13

What is a spot?

Accepted Answer

Spotern origins

In the beginning, there was a spot…To spot is to link a scene from a movie, TV series, a Youtube video, a post Instagram or even a TV program to one or numerous products sold by an e-shop.The spots are referenced on Spotern by our nice contributors. The herd exceeds 120,000 units to date!

Question 14

How to create a spot ?

Accepted Answer

You spot, you earn !

To create a spot on Spotern, you must sign up. Once logged in, click on the « + » icon at the top right of the website. It is time to create your first spot. Where did you find your spot? In a movie? A TV series? A TV show? On Youtube? An Instagram post?You just need to choose the right content in which your spot appears. Upload your image : it is required for your spot! You have three ways to add your image. You can paste the URL of the image, upload the image from your computer or make a screenshot of a video on Youtube! Remember to crop the image according to your desire and position the chip where the product is located !Where can we buy your spot? Now is the time to indicate what you want to spot! We offer several categories of products, places or services for a better understanding. Then, you have to informe which e-shop sells the product or the place.Then, you have to informe which e-shop sells the product or the place.Last step before publishing your spot!Write down a name for your spot by mentioning the product and its brand, the name of the character present in the scene. The name of the actor/actress who plays it, the content. The more complete your spot name is, the more likely it will be spotted on the web!Then, qualify the match of your spot. Is it a perfect match (exact product)? A close match? A replica (faithful reproduction of the product)? A prop (the product used by the production during shooting)?Your spot is now ready to be published and conquer the world!

Question 15

I can not find the movie, TV series, Youtube video or Tv program

Accepted Answer

DATABASE
If you wish to create a reference for a film, series, or TV program that is not yet on Spotern, you can fill in the form provided for this purpose, proposed in the first step of the spot. We will deal with your request as soon as possible. You will receive a notification as soon as the reference is created in our database. Pay attention when you spell the name though. Pronouns (the, a, one, etc.) or the addition of a "uk" can make the difference in our database! Like "The Real Housewives", "The Voice Uk"...

Question 16

I can not find the right image

Accepted Answer

Glad you ask!

Here are our tips to find an image from the scene you are looking for in order to create a spot or wanted:You can start with a Google Image search. Look for a character or an actor, a movie, an episode or a season. You might find what you're looking for a lot easier than you thought !Feel free to directly enter the link of a Youtube video when you are at the second step of your spot ! From an extract, a teaser/trailer of a movie or even from the clip you can make a screenshot directly from our website. You can also visit screencaps websites. Thoses websites reference thousands of screenshots of movies and series. Here a list of a few of them : http://www.springfieldspringfield.co.uk/http://filmscreencaps.com/http://thetvshows.us/index.php?cat=147http://screencapped.net/http://movie-screencaps.com/http://www.bluscreens.net/screen-captures-a-z–updates.htmlhttp://starwarsscreencaps.com/

Question 17

I made a mistake when I created my spot, can I edit it?

Accepted Answer

Be kind, rewind!

Yes, of course! You just have to open the page of your spot (as being connected) and click on the "edit my spot" button. You can change your spot anytime you want.

Question 18

How to choose my e-shop ?

Accepted Answer

eenie meenie

Leave nothing to chance! You're much more qualified than that! -> only use secure websites (https) and partner websites;-> The product for sale must be seen; -> a Louis Vuitton bag for 20$?! Uh...just don't! -> Enter several e-shop links, and in several currencies (€, $, £;...) so you are sure not to go wrong!

Question 19

I can not publish my spot

Accepted Answer

Never give up, never surrender

When you reach the last step and you're just about to publish your spot, it may happens that it fails.This problem could be caused by different reasons. Are you sure your internet connexion is OK? Are you still logged in? Anyway, if any problems persist, please contact us.

Question 20

Can I create a spot with my smartphone?

Accepted Answer

Limitless

You can easily create a spot with your smartphone! you just need to download the Spotern App from AppleStore or PlayStore.FYI, it is only possible to create spot from a movie, a TV series or a Youtube video.

Question 21

What is a wanted?

Accepted Answer

You search, they find!

You are craving to find an item you've seen in a movie? A TV show? On Instagram? The « wanted » feature is just what you need!By creating a wanted, you launched a call to users who turn into hunters for you. They will browse the Internet for you in order to get their hands on the object you're looking for.You might be surprised how quickly they go!

Question 22

How to create a wanted?

Accepted Answer

YOU SEARCH, THEY FINDWhen you create a wanted, you ask the community to find something you are looking for! Here are the steps you may follow to the dark path of the Mordor create your first wanted.1-Where did you see the product you are looking for? First step, first question. Tell the community if your product appears in a movie, series, clip, TV program or on Instagram. Be as specific as possible in specifying the episode and season if it is a TV show.2- The sceneThis is when you need to SHOW the product you are looking for.  Make sure you choose your image carefully and do not forget to frame it so that it looks good and speaks for itself. The product you are looking for must appear clearly in order  to give the maximum possible clues to the hunters.You have three options to fill in an image : Paste the url of the image you have already found on the internet,Upload the image from your computer, Make a screenshot directly by informing the url of a video in which your product appears. Finally, if you do not find the image of the scene, you can describe it by telling in your words what is happening there when the product appears in the scene. 3 - Last step before publishingGive your wanted a full and complete name. At Spotern, we usually write the name of the wanted as follows "The product of this character (actor) in this movie" It is simple and easy for everyone to understand! Some examples :Dexter Morgan (Michael C. Hall) Seria Killer T-shirt in DexterJohn McClane's (Bruce Willis) freaking awesome lighter in Die HardLucy (Scarlett Johansson) black bad ass pair of pumps in LucyTags are not mandatory. But they allow you to have a better reference on Spotern database! Wanted hunters can search for tags that match their expertise and can quickly identify what the community wants from them. For your first wanted, we advise you to add tags about the scene, the name of the characters present or the name of the actor and to give the category or the type of product (clothing, decoration, car, watch...) To go further, you can also indicate the color, the material, the style, everything that could help the community to better target what you are looking for...A wanted tagged has good chances to attract the attention of the wanted hunters! All this information is valuable for contributors who will search the product for you !Finally, leave them a message to motivate them, complete your request and allow them to find the object of your desire. Now that your wanted is created, community members will try to respond you. You will receive an e-mail if anyone find a match for you and will be able to either accept or deny the proposal!

Question 23

How to respond to a wanted launched by a user ?

Accepted Answer

Stronger than darylYou are an ace at finding products or places that appear in movies, series, clips or TV programs? Why not put your expertise at the service of the community?You'll see, it's pretty simple. Go to the Wanted you are targeting. Click on "Propose a product"The next step is using the same tool that allows you to create a spot, but directly to the PRODUCT step. All you have to do is fill in the fields to specify the reference you propose to answer the request.Once your new spot is published, the user who launched the wanted will receive a notification. He will then have the possibility to validate or not your proposal according to his criteria and his level of expectation. You can also offer him several products to make sure you hit the bull's eye !If your product is chosen, the Wanted becomes "resolved". Your new spot will show that you have responded to a community member's wanted. Congratulations! You can earn money with this spot too :) It's your turn to go hunting. Break a leg !

Question 24

I can not find the right image

Accepted Answer

GLAD YOU ASKHere are our tips to allow you to get your hands on the scene you are looking for in order to create a spot or wanted :You can start with a Google Image search. Look for a character or an actor, a movie, an episode or a season. You might find what you're looking for a lot easier than you thought !Feel free to directly enter the link of a Youtube video when you are at the second step of your spot ! From an extract, a teaser/trailer of a movie or even from the clip you can make a screenshot directly from our website. You can also visit screencaps sites. Those fan websites reference thousands of screenshots of movies and series. Here a list of a few of them : http://www.springfieldspringfield.co.uk/http://filmscreencaps.com/http://thetvshows.us/index.php?cat=147http://screencapped.net/http://movie-screencaps.com/http://www.bluscreens.net/screen-captures-a-z–updates.htmlhttp://starwarsscreencaps.com/

Question 25

I can not find the movie, TV series, Youtube video or Tv program

Accepted Answer

DATABASEIf you wish to create a reference for a film, series, or TV program that is not yet on Spotern, you can fill in the form provided for this purpose, proposed in the first step of the wanted. We will deal with your request as soon as possible. You will receive a notification as soon as the reference is created in our database. Pay attention when you spell the name thought. Pronouns (the, a, one, etc.) or the addition of a "uk" can make the difference in our database ! Like "The Real Housewives", "The Voice Uk"...

Question 26

I made a mistake creating my wanted, can I correct that?

Accepted Answer

Be kind, rewind!

You can make changes to your wanted at any time! Simply go to your wanted page (in connected mode) and click on the "modify my wanted" button. Here you have the choice to make all the changes for the different steps of creation of your wanted. It's your turn to play!

Question 27

What is the lifetime for a wanted?

Accepted Answer

You search, they find

A wanted can stay online forevaaa! The user who created it can either accept of deny any answers to the wanted he did. If he accepts one answer, the wanted will disappear but the spot will remain!

Question 28

How does my bank work?

Accepted Answer

The wolf of spotern

You did not really get yet how you can earn money thanks to Spotern? You need to know how much you already earned with your first spot?He just finds out how much he earned with SpoternTo understand your bank, you must click on the amount that appears next to "my bank" in your profile. You will find a complete report of all the transactions recorded on your bank. Each entry details the date, the type of transaction (gift, sale, withdrawal...), the spot that generated a sale, the amount of the purchase made on the e-shop, the corresponding commission and of course the most important, your winnings! Two reports characterize the state of your transactions:Validated: The transaction is now effective and you can enjoy your winnings! Pending: Great! A sale has been generated by one of your spots. Spotern is waiting for the payment from the e-shop. The commission is registered but is not yet validated definitively on your bank. It should be up to 90 days. Your bank will be updated automatically.

Question 29

How do I use the money I earned on Spotern?

Accepted Answer

It's time for shopping

When you go on your bank, you must see the amount of your balance. You can click on this amount. Doing so, you will discover how to enjoy your winnings. You should know that you must have reached 20€ to withdraw money. For now, you can turn your winnings into an amazon voucher. All you have to do is request it using the module provided for this purpose. After our verification, you will receive directly by email a link to do your shopping !We are doing our best to offer you new way of enjoying your money: new e-shops and into your bank account we hope!

Question 30

How do I know if I have generated sales?

Accepted Answer

May i have other gold than my fish ?When a sale is generated by a spot, the partnered e-shop informs us of the transaction. As soon as we have the information, we send you an email with the good news! At any time, you can know all the sales generated by your spots by consulting your bank.

Question 31

How much do I earn from my sales?

Accepted Answer

Money, Money, Money!
Spotern credits your bank with 50% of the commission received from its partners for each sale generated.For example, on a jacket sold for 120$, if the partner site gives us 10%, your bank will be credited with 6$. The average is 6 to 8% of commission.Spotern has already donated more than 100 000 dollars to the community!  
You want to earn more without working more ? Become a premium member !

Question 32

I have created few spots but I did not earn any money yet...

Accepted Answer

keep going!

There is no such thing as miracle... But we can help you find out why you did not earn any money YET!Here are some tips to become more attractive: Create more spots. Yes, it's silly but it's the most efficient. The more references you have, the more you increase your chance to find buyers...Make sure that your spots are complete and clearly identified. Take care of their name by mentioning the name of the film or series, character or actor, specifying the season and episode and propose a scene image in which the product is clearly seen. Maybe your products are sold-out? Did you check them? Did you offer several products on your spot? Have you chose a partnered e-shop for your spot?Check the tendencies, the last movies in theaters, ... Make your spots known to your friends and family by sharing them on social networks.Take inspiration from the references of premium users who have found the right recipes to attract buyers!

Question 33

Why a premium account?

Accepted Answer

You want to take the Spotern experience a step further ?

You wish to share your expertise with the community? Want to make even more money? Enjoy the benefits of the premium status:Get a personnalized deal: You will not wit for sales with a guaranteed minimumClone your spots: Access to a specific feature and multiply your spots faster!Access the spot translation tool to maximize your sales worldwide! Differentiate yourself from the others with your premium badge!Be the first to test the new features and take part in the development process of SpoternJoin the private Facebook discussion group for premium members: ask all your questions, find the latest tips to boost your sales and stay informed of exclusive news reserved for youTo request your premium account, meet us here !

Question 34

How to clone a spot?

Accepted Answer

a feature to make your life easier![ONLY AVAILABLE WITH A PREMIUM ACCOUNT]
To make your life easier and save your time, Spotern provides you a special tool to clone your spots! To do so, go to your spots and look for the icon "".Click on this icon and use this cloning feature to propose a different product on the same image.For example: I found the reference to Serena's purse on the same scene as Blair's wedding dress. I clone the spot and move the cursor over Serena's bag then indicate the necessary information. You can also use it to create several wanted!

Question 35

I have no spot ideas...

Accepted Answer

SURFIn' ON SPOTERN can help you!
You will see that everything can be spotted on Spotern : clothes, jewellery, watches, hats, paintings, carpets, furniture, cars, motorcycles or even places (a beach, a restaurant, a valley) and services (an airline, a delivery service, a mobile application)!And if you still do not have any idea, go try answering some wanted!

Question 36

I have a bug on the website

Accepted Answer

Help us to develop spotern!

NOOOO! But well... it happens! Report the problem to us using the module provided for this purpose: the pink "Feedback" button placed on the right of the website. We will deal with our concern as soon as possible.

Question 37

How to report illegal content?

Accepted Answer

warninG

If something seems wrong with a spot (counterfeiting, malicious website, ...), please contact us as soon as possible by "reporting the contribution" directly on the problematic spot with this button . We have strict and serious rule on those issues. We will process your request as quickly as possible! And we thank you for everything!

Question 38

How can I reach someone from Spotern's team?

Accepted Answer

Fill out the contact form

To report a bug or a suggestion on Spotern, you can contact us via a form located on the right of the site via the pink "bug" icon. This icon follows you all along your experience on the website in order to let us know as soon as possible if something is wrong! Thanks to its community, Spotern is getting better every day ! For all other requests, go here.

Question 39

How to unsubscribe?

Accepted Answer

You break our hearts

No, seriously, you want to leave? Why? Why???Is your mother/wife/father/husband tired of watching you spend hours in front of your screen? Alright… We don't want you having problems...To unsubscribe from Spotern, go to your profile: simply click on the menu at the top left of the header, then click on "My Profile" in your settings, then click on the "Delete my account" button at the bottom of the page. Never forget us....

Question 40

Your job is way to cool! I would like to join your team!

Accepted Answer

You should JOIN US THEN!
Send us your resume and pseudo on Spotern to this email: 
wewantyou(a)spotern.com

¿Tienes preguntas sobre Spotern?
Tenemos las respuestas.

Watch it & get it !

Watch it & get it !

Watch it & get it !

Watch it & get it !

¡Gana dinero!

¿Tienes preguntas sobre Spotern? Tenemos las respuestas.

Watch it & get it !

Watch it & get it !

Watch it & get it !

Watch it & get it !

¡Gana dinero!

¿Tienes preguntas sobre Spotern?
Tenemos las respuestas.